Company: Ciena
Salary: INR 5 - 10 LPA (According to Glassdoor)
Job Description:
Ciena is seeking a skilled Technical Support Engineer to join our team. The ideal candidate will provide technical assistance to our customers, resolving issues and ensuring smooth operation of our products and services. If you have a strong technical background and excellent problem-solving skills, we encourage you to apply.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat
- Diagnose and troubleshoot technical issues related to Ciena products and services
- Collaborate with cross-functional teams to resolve complex problems
- Document support cases and maintain accurate records
- Stay updated on product knowledge and industry trends
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field
- Proven experience in technical support or a similar role
- Strong understanding of networking concepts and protocols
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
How to Apply:
Interested candidates can apply through the following link: [Apply Now](https://tinyurl.com/bd8z3hra)
Ciena is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
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